The reviewed assessment
An operator reads your numbers with you.
The self-serve assessment tells you where your support org leaks. The reviewed assessment adds the part software can't do: a senior support operator goes through the findings with your team, digs into the why behind your numbers, and leaves you with priorities you can defend upward.
What you get
- The full assessment run on your own export: the diagnosis, your measured medians and p90s, the contact-driver taxonomy, and the drafts
- A live working session where we walk every finding together and dig into what's behind it
- A written set of priorities, in order, checked against your real constraints: your headcount, your tooling, the bot you already bought
- Room to ask follow-up questions after the session while you put the plan to work
How it works
- You write in below. We confirm scope and a fixed quote before anything starts.
- You pull the export (we'll help you get the richest one your tool allows) and the run happens on your data.
- We meet, walk the report, and you leave with the written priorities.
$1,500 to $3,000, depending on the size of your operation and how deep you want to go. Fixed quote up front, no hourly meter.
One engagement runs at a time, so the calendar is honest even when the reply is fast.
Who runs it
The same operator who built Throughscan: a decade running enterprise B2B SaaS support, help-desk migrations, knowledge bases that deflect repeat tickets, and support AI that holds up in production. Who's behind Throughscan.
Ask about the reviewed assessment
A couple of lines about your team is plenty. You'll hear back within two business days.
Got it. You'll hear back within two business days.
Nothing runs and nothing is quoted until we've talked scope.
Prefer email? hello@throughscan.com reaches the same inbox.