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Throughscan

Independent support-ops audit

Know exactly where your support org stands.

Upload one export of your tickets. Throughscan computes the true median and p90 behind your average, maps what actually drives your volume, and drafts the macros and knowledge base to deflect the top reasons. Built by a senior support operator, and every line is labeled measured, interpreted, or generated: the audit shows its work.

Start the free assessment See a real read

No integration. No login. Just an export you control.

Free to start. The full audit is $199, where a consultant runs $5,000 and up.

The real problem

The real problem

2h 10m
the median looked fine
→
1d 22h
the p90 it hid

Both numbers come from the same real support channel, measured in code: the average ran 611% above the median, and one asker in ten waited almost two days. Every leader is now told to deflect 30 to 60% of tickets with AI, which is impossible until you know what your tickets actually are and how long they really wait. We read your own ticket history, tell you exactly where you stand, and hand you the next step built from your own data.

See the full public read

What you get

One upload. Two kinds of value.

We read your export, place you on the maturity curve, and give you what moves you fastest from where you actually are. If you have the basics, we find what is leaking. If you don't, we build the foundation. Same file, different value depending on your stage.

We find your leaks

For teams with the basics, who can't see what's slipping through. The audit a Director can take to a board.

  • Your real median and p90 response times, not the average that lies
  • Suggested SLA targets, anchored to your own p90 instead of a guess
  • Where customers come back because the first answer failed
  • The recurring contact reasons worth handing to product

We build your foundation

For teams without the basics yet. Generated from your own history, shipped as drafts you review.

  • A contact-driver taxonomy: what customers actually contact you about
  • A starter macro library, mined from your own best replies
  • First knowledge-base article drafts, from answers that worked
  • A tagging scheme and realistic SLA targets from your own numbers

See the foundation track →

Every line is labeled: measured from your file, an interpretation, or a draft we generated. We never dress a guess up as a number, and we tell you plainly what your export can't show.

Why Throughscan

The model is the engine. The judgment is the product.

Built by an independent support operator who spent a decade running enterprise B2B SaaS support: leading help-desk migrations, building the knowledge bases that deflect repeat tickets, and lately building support AI that actually works. The questions worth asking, and the honesty about the answers, are the part you cannot get from a tool you spin up in an afternoon. Who's behind Throughscan.

Independent
An outside read, not your own dashboard grading its own KPIs.
From your own data
Built from your real ticket history, not generic templates. Reproducible, so it survives an analyst opening the file.
Honest
Every number says whether it came from your file or your answers, and we tell you plainly what an upload cannot prove.

How it works

Three steps, no integration.

Export, don't connect
A file you control. We tell you exactly how to pull the best one your tool allows.
We read what it supports
Before any analysis, we show you what your file can and cannot prove. No silent guessing.
Get your placement
Your 0-to-100 score, the foundation built or the leaks found, and a sequenced roadmap.

Questions

Before you upload anything.

Do I have to connect Throughscan to our support system?
No. You upload an export you control. There is no login, no API token, and nothing for your security team to provision or review.
What export do I need, and what if I can't pull a detailed one?
Tell us your tool and we give you the exact steps for the richest export it allows. If you can only get a basic one, we still place you on the curve and tell you precisely what a better export would unlock. We work with what you can get.
Is our customer data safe?
Common identifiers like emails and phone numbers are redacted in our own infrastructure before any text is analyzed, and your data is never sold or used for training. The redaction is pattern-based, not exhaustive, and the privacy note spells out exactly what it does and does not catch, so upload only data you are permitted to share.
Is it just an AI guessing?
No. The hard numbers are computed deterministically from your file. Anything the model contributes is clearly labeled as an interpretation or a draft you approve, never presented as a measured figure.
Can't I just do this myself?
If you have a spare analyst and a free week, yes. Most support leaders have neither. Throughscan gives you an independent read in minutes, computed the same way every time and labeled so it stands up to scrutiny, instead of a query you still have to build, defend, and find time for. The value is the outside voice and the speed, not that the math is secret.
We're a small team with no real system yet. Is this for us?
Especially you. For teams without macros, a knowledge base, or tags, the assessment builds that foundation from your own ticket history. It is the fastest path from zero to a working support operation.
How much does it cost?
The maturity assessment is free, with no signup. The full audit, the roadmap, the measured report, and the generated macros and KB drafts where your export includes the message text, is a one-time $199, where a support-ops consultant for the same analysis runs several thousand. Want an operator to walk the results with your team? Ask about a reviewed assessment.
I'm new to running support. What do macros, taxonomy, and the rest mean?
No problem. Plain-language explanations of every term, and why each one matters, are on the support basics page.

See where you stand.

Run the free assessment on your own export now. In a few minutes you will know your maturity score and exactly what your full assessment includes.

Start your assessment See a real read

Free to run. No signup, no card.

Want an operator to read your results with you? Talk to the operator.

Export, not accessA file you control. No login, no token, nothing for security to provision.
Redacted before analysisCommon identifiers like emails and phone numbers are redacted in our own infrastructure first. What that does and doesn't catch.
Never sold or trained onUsed for your assessment and nothing else. Read the privacy note.